Frequently Asked Questions

Shopping Information

Do You Ship Internationally?

Not at this time.

What Shipping Methods Are Available?

Standard USPS or local pickup.

What all can be customized?

We can customize shirts, cups, glassware, wood signs, etc.. Please reach out to us for any specific questions.

How Long Will It Take To Get My Package?

You should get your product in 3-5 business days on items that are not made to order.

Payment Information

What Payment Methods Are Accepted?

All payments through PayPal.

Do You Take CoD?

CoD can be arranged for local pickup only.

Orders & Returns

How do I place an Order?

Add item(s) to your cart and follow the checkout process.

Do I need an account to place an order?

No. Creating an account will allow you to track your orders and leave comments/reviews but is not required.

Who should I to contact if I have any queries?

You can reach out to us on Facebook or email us at Support@craft-ily.com.

How Can I Cancel Or Change My Order?

You can cancel any standard order that has not been shipped. Please reach out to us if you are looking to cancel/modify orders with custom products.

How Do I Track My Order?

If you placed an order using your account you will be able to see all the order details there. If you placed the order without creating an account you can reach out to us with any questions you may have.

How Can I Return a Product?

Most products are custom made and can not be returned unless they are damaged in shipping.